There must be something in the air, because everyone LOVES working at Pentravel! We get many applications each week and often field the same questions from aspirational travel agents, so we thought we’d put together a handy FAQ guide. From our application requirements to what to expect during the application process, here’s the downlow from our HR team:
What is the best way to apply?
Please visit our Careers website at www.pentravelcareers.co.za. It’s the best source of information to guide you in your application. Read all about what Pentravel has to offer as an employer and enjoy our culture showcase with videos and employee stories. To apply, simply complete the application form for your region of choice and upload your CV. Easy!
How long does it take to hear back after I apply online?
We try and respond as quickly as possible to the numerous applications we receive each day; however, it could take up to 2 weeks before you hear back from us. Thank you for your patience!
Do you need to have travelled Internationally to apply? I have only travelled locally.
As a retail leisure travel agency, we sell incredible holidays to people who want to travel all over the world. Having travelled internationally, you will know what it is like to apply for a passport or visa, clear customs and immigration, and connect from one flight to the next in a foreign country. Just that process can be daunting to explain if you haven’t experienced it yourself. However, if you are passionate about travel and this comes across in your application – and you meet other requirements – then you may be considered.
What if I don’t have all the requirements?
We would still encourage you to apply! It is vital that your CV and application details your qualifications, achievements, previous work experience as well as motivation for the position as a travel agent. Should you not meet all the requirements, we may still consider your application, or we will hold onto it for a more suitable position.
Can I expect feedback on my application?
After your initial application, you’ll hear from us as to whether you have been moved forward in the application process or declined at that point. Unfortunately, there are too many applications for us to reply to individually with feedback on why you were unsuccessful.
Why are you asking for my employment history when experience is not one of the requirements to apply at Pentravel?
Good question! We do require that you have worked for at least 12-18 months in any field (but not necessarily within the travel industry). This could include retail sales, promotions, customer service and administration and general office work. Knowing an applicant’s employment history is an important part of any recruitment process.
Please give me tips on the application process!
Number one: always ensure your CV is up to date! Detailing your history with dates is essential: it’s important for the recruiter to see a timeline of events from Matric to your most recent or current employment. Include a motivational letter to your CV – and share your reasons for applying and why you think you’d be the perfect fit at Pentravel.
Do you offer other hospitality opportunities?
No, unfortunately not. Pentravel is a retail travel agency, with 16 branches located in strategic shopping centres throughout the country. We primarily recruit for travel agents within our retail stores, as well as our On-line division based in Cape Town. Other positions that may come up would be in our Accounts, Ticketing or Creative departments.
What is the full recruitment process?
If you are successful, you will be invited to a Group Zoom Interview hosted by our Recruitment and HR department. This is an informative 2 hours where you will learn more about Pentravel, and we have an opportunity to get to know you better. You will need an internet connection to attend online so please ensure you are set up for that.
If your group Interview goes well, you will be invited to spend a Day at the Pentravel store that we think you are best suited to. This gives you the chance to meet the team, see for yourself some of the systems we use on a daily basis, and get to watch as our consultants interact with their clients. You will be asked to complete some mapwork and other general travel knowledge exercises while you are there as well – so study this in advance and be prepared!
Following a successful day in store, we will ask you to complete a psychometric analysis – this gets e-mailed to you and is completed on-line, and should take no more than 20minutes of your time.
Should this go well, finally, you will be asked to attend an on-line final interview with the Regional Sales manager and our CEO, so that they also get the chance to get to know you!.
Do we provide training?
Yes of course! Your first 4-6 weeks at Pentravel are your training weeks. These include a 5-day Amadeus course, Pentravel Induction, sales and systems training plus product training from our preferred suppliers. Most of it is trained through our e-learning modules, allowing you to access this information at any time following your training period. Throughout your time at Pentravel, there is always on-going further training and learning, with workshops, supplier training and of course Travel Opportunities – always a highlight!
Ready to apply?
Ready to apply? Begin your career with Pentravel today.