There must be something in the air, because everyone LOVES working at Pentravel! We get many applications each week and often field the same questions from aspirational travel agents, so we thought we’d put together a handy FAQ guide. From our application requirements to what to expect during the application process, here’s the downlow from our HR team:
What is the best way to apply?
Please visit our Careers website at www.pentravelcareers.co.za. It’s the best source of information on all things applications. Read all about what Pentravel has to offer as an employer and enjoy our culture showcase with videos and employee stories. To apply, simply complete the application form for your region of choice and upload your CV. Easy!
How long does it take to hear back after I apply online?
We try and respond as quickly as possibly to the numerous applications we receive each day; however, it could take up to 2 weeks before you hear back from us. Thank you for your patience!
Why do you need international travel as a requirement? I have only travelled locally.
As a retail leisure travel agency, we sell incredible holidays to people who want to travel all over the world. Having travelled internationally, you will know what it is like to apply for a passport or visa, clear customs and immigration, and connect from one flight to the next in a foreign country. Just that process can be daunting to explain if you haven’t experienced it yourself. However, if you are passionate about travel and this comes across in your application – and you meet other requirements – then you may be considered.
What if I don’t have all the requirements?
We would still encourage you to apply! It is key that your CV and application details your qualifications, achievements, work experience and motivation for the position as a travel agent. Should you not meet all the requirements, we may still consider your application or we will hold onto it for a more suitable position.
Can I expect feedback on my application?
After your initial application, you’ll hear from us as to whether you have been moved forward in the application process or declined at that point. Unfortunately, there are too many applications for us to reply to individually with feedback on why you were unsuccessful.
Why are you asking for my employment history when experience is not one of the requirements to apply at Pentravel?
Good question! We do require that you have worked for at least 18 months in any field (but not necessarily within the travel industry). This could include retail sales, promotions, customer service and administration and general office work. Knowing an applicant’s employment history is an important part of any recruitment process.
Please give me tips on the application process!
Number one: always ensure your CV is up to date! Detailing your history with dates is essential: it’s important for the recruiter to see a timeline of events from Matric to your most recent or current employment. Include a motivational letter to your CV – and share your reasons for applying and why you think you’d be the perfect fit at Pentravel.
If you are successful, you will be invited to a Group Day Interview at your central Pentravel office in Cape Town, Durban and Gauteng. This is a fun and informative morning where you will learn more about Pentravel and we will have an opportunity to get to know you.
Finally, a very important part of being a travel agent is knowing the world map, so study this as it will be tested! #cheatsheet
Do you offer other hospitality opportunities?
No, unfortunately not. Pentravel is a retail travel agency, located in shopping centres throughout the country. We primarily recruit for travel agents within our retail stores. Other positions that may come up would be in our accounts, ticketing or administration departments.
What is the full recruitment process?
If you are successful from your initial application on our Careers website, you will receive an email inviting you to a Group Day Interview at your local Pentravel office (Cape Town – City Bowl / Durban – Westville / Gauteng – Rosebank). You will then be interviewed by the Regional Manager. Should you be successful at that point, you will be invited to spend a Work Day in a Pentravel shop where we think you’ll be the most suited.
Following a successful ‘day in the life of a Pentravel agent’, you’ll complete a psychometric analysis and meet the National Sales manager for a final interview.
Do we provide training?
Yes! Your first month at Pentravel is your training month. Yippee! This includes a 5-day Amadeus course, Pentravel Induction, sales and systems training plus product training from our preferred suppliers. Most of it is trained through our e-learning modules, allowing you to access this information at any time following your training period. Throughout your time at Pentravel, there is always opportunities for further training and learning, with workshops, supplier training and of course – educationals, always a highlight!